Assistant Manager – City Centre Shop

Full Time (4 days per week)

Start date: October 2026

Overview

We are looking for an experienced Assistant Manager to help run our City Centre shop.

We are a small, friendly team, and we’re looking for the right person to lead, develop, and grow the team while maintaining the high standards we’re known for.

This is a hands-on role where you’ll work closely with the General Manager & Supervisors to ensure the smooth running of the shop, delivering exceptional products and customer experience even during busy rushes.

Key Responsibilities

Operations & Standards

• Oversee the day-to-day running of the shop
• Ensure all products are presented to the highest standard
• Maintain cleanliness, organisation, and food safety compliance
• Manage stock levels, ordering, and minimise waste

Team Leadership

• Lead, motivate, and develop the shop team
• Manage rotas, staffing levels, and holiday planning
• Train and support staff to maintain consistency and quality
• Handle performance management and ongoing development

Customer Experience

• Lead by example in delivering exceptional customer service
• Handle customer queries and feedback professionally
• Maintain a welcoming, positive shop environment

Financial & Administrative

• Take ownership of shop performance
• Monitor sales, labour, and costs to maximise profitability
• Complete cash handling, reporting, and administrative duties
• Prepare monthly payroll by accurately collating staff hours, recording annual leave, and submitting payroll information to the business owners.

Communication

• Act as the key link between the shop and owners
• Ensure clear and consistent communication across the team
• Build and maintain strong working relationships across all shops and the bakery to ensure smooth operations and supporting the team where needed

Our Ideal Candidate Has:

• Previous experience in a management role within hospitality
• Strong leadership skills with a proactive, can-do attitude
• Experience managing teams in a fast-paced environment
• A passion for food and quality products
• Excellent organisational and communication skills
• High standards with strong attention to detail
• Experience with stock control, cash handling, and admin duties
• Flexible availability including weekends and busy seasonal periods

What We Offer

• Full-time role over 4 days – great work/life balance
• £14.13 per hour
• Ongoing development and opportunities to grow within the business
• 24/7 employee assistance program
• Paid breaks
• Free coffee & doughnuts 🙂

How to Apply

email a cover letter & CV to: [email protected]